Duration: Ongoing (since 2018)

Objective: To protect our Consumer Rights 

ICLAIM is a Certified Alternative Dispute Resolution (ADR) Entity for consumer disputes approved by the Consumer Protection Service of the Ministry of Energy, Commerce, Industry and Tourism of the Republic of Cyprus under section 22 of the Alternative Dispute Resolution for Consumer Disputes Law of 2017 (L.85(I)/2017).  It offers ADR procedures in Greek or English for the out-of-court resolution of domestic and cross-border disputes, in the following areas:

  • Consumer Goods
  • Energy and Water
  • Financial Services
  • Investments, pensions and securities
  • Insurance (at the Discretion of ICLAIM)
  • General Consumer Services
  • Health
  • Leisure Services
  • Transport services

There are a number of potential advantages of using ADR methods for consumers such as lower cost, speed of settlement, control and flexibility of process, confidentiality, use of a problem-solving approach, possible reduction of risk and party satisfaction.

For all the detailed information on this service and to submit a complaint, check the specialised section of our website: https://www.iclaimcentre.org/consumer-adr-entity/ 

You can also send us directly an e-mail with your inquiry at: adrentity@iclaimcentre.org